Hoodie collection

Frequently asked questions

Why does it take so long for a purchase to arrive?

We understand and apologize for the delay in your purchase's arrival. Currently, we're actively working to resolve shipping issues. In the coming weeks, we'll be introducing both free shipping options and faster delivery methods to enhance our service. We appreciate your patience and value your understanding as we work towards providing a more efficient shipping experience. If you have any further concerns, feel free to reach out.

Do you ship internationally?

We are thrilled to announce that we now offer international shipping on all our products, extending our reach to customers around the globe. While we strive to ensure a swift delivery for all orders, please note that shipping times may vary depending on your location. Some shipments may take longer to arrive than others due to factors such as customs processing and local postal services.

We appreciate your understanding and patience as we work to bring our exceptional products to your doorstep, wherever you may be. Rest assured, our commitment to delivering quality remains unwavering, and we are dedicated to providing you with a positive shopping experience.

How can I contact customer support?

We value your experience with us and are committed to providing exceptional customer support. If you have any inquiries or need assistance, feel free to reach out to us. You can email us at gym99shop@gmail.com, and our dedicated support team will promptly respond to your questions.

For real-time assistance, we also offer a live chat option on the bottom right of our website. Simply click the "Chat" button to open a live chat session, where our team will be more than happy to assist you with any concerns.

What payment methods do you accept?

We are pleased to inform you that making a purchase with us is now more convenient than ever. We happily accept all major credit and debit cards, providing you with a seamless payment experience. In addition to traditional card payments, we also welcome transactions through Apple Pay and Google Pay, allowing you to shop with ease using your preferred method.

Rest assured, your security is our priority. We employ robust measures to ensure that all payment information is well-secured, providing you with peace of mind as you shop with us. Exciting news: We are actively working on expanding our payment options to include "Klarna Pay Later." Soon, you'll have the flexibility to choose this popular payment method, offering you the convenience of deferred payment.